Terms Of Service

Any dispute or claim relating in any way to these POLICIES of use, this website, or any products or services sold or distributed by or through this website, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims so qualify. The Federal Arbitration Act and federal arbitration law will apply to any arbitration conducted in connection with these terms and conditions, and any such arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of the American Arbitration Association (“AAA”). To the fullest extent permitted by law, we each agree that any arbitration or other dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. You and New Star Foodservice Inc. agree, to the fullest extent permitted by law, to waive any objection based on lack of personal jurisdiction, place of residence, improper venue or forum non-convenience, and you agree to give up any right to a jury trial in any such arbitration or other dispute resolution proceeding.

PRODUCT POLICIES

Product Descriptions Policy
We strive to provide the most accurate product descriptions of our products as possible. However, we do not warrant that product descriptions or other content of any information on our website is 100% accurate, complete, reliable, current, or error-free. If you have any questions or concerns about a product even after reading the description and product literature, please contact us. We keep the right to update any contents in our website without notice.

Image Color Policy
Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately, we cannot guarantee the accuracy of the color displayed on your monitor.

Sales and Coupon Code Policy
On occasion we will provide sales and coupon codes to receive further discounts. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid.

Pricing that is advertised on sources outside of our website may reflect incorrect prices compared to what we currently offer. The prices on our website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit our website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.

Warranty Policy
We offer all our New Star Foodservice Inc. Products limited life time warranty, please check more details here.

ORDERS & PRICING

Canceling/Modifying an Order
Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to cancel the order so you can reorder exactly what you need!

If we cannot cancel an order because it has already shipped from our warehouse, please see our here.

Changing Your Shipping Address
Please contact us immediately if you would like to ship your order to an address that's different than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.

Online Security
To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.

Primary Form of Communication
In order to provide our customers with the most up to date information regarding products and orders, our primary form of communication is via email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Customer Solutions team, you are welcome to contact us via email: hello@newstarfoodservice.com or phone: (909) 591-5830

Prices 
The prices indicated on Newstarfoodservice.com are shown in USD and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be canceled and the payment refunded to you, even if it has been initially validated.

PAYMENT METHODS

Accepted Credit Cards (Preferred Method) We ask that all orders be placed online via credit card payment. From the shopping cart, you have the option to check out using our secure server, Amazon Payment or PayPal. We accept all major credit cards including MasterCard, Visa, American Express and Discover.

Prepaid Credit Cards
Most prepaid credit cards are accepted. Please note that credit card companies have differing policies for how long authorizations are held. Please contact your credit card company with any questions.

Check Payments
We only accept check payments for wholesale orders totaling over $1500.

Charges and Authorizations
Charges are only billed to your credit card once your items ship from our warehouse. You will be charged for the total order at the time of the first shipment, even if your items will be shipped at several different times. When you place an order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending,” but please keep in mind they are not charges. They are only authorization requests and will only result in a charge when your items ship.

Please note that credit and debit card providers differ in how long authorizations are held. If the original authorization expires before the funds are captured, your card will automatically re-authorize upon shipment. Depending on your provider, re-authorizations and/or pending transactions will result in a hold on the funds in your account. Although these funds have not been captured, this hold can result in overdraft fees. New Star Foodservice Inc. is not responsible for any fees occurring from this type of situation.

Currency
All of our pricing is listed in US dollars ($). When ordering outside of the United States, the funds are converted to the local currency of the ordering country on your credit card statement. Since we only charge items as they are shipped, the rate of exchange is locked in at the time your order is shipped, and not when the order is placed. Additionally, credit card companies may charge a currency conversion fee. Please contact your bank for further details.

PayPal and Amazon Payments
As an added level of security for our customers, we accept PayPal and Amazon payments. A major credit card is still required to complete the transaction as we do not accept gift cards, store cards, or account credits from either of these services. To pay for your order using one of these services, login to your PayPal or Amazon account during checkout and then select the major credit card registered with your account.

Wholesale Purchase Orders
Because of our business model, we only accept wholesale Purchase Orders from pre-approved wholesale customers. If you have any inquiries or want to be our distributor, please check your local manufacturer representative, or contact us.

Wire Transfers
We accept payments by wire transfer for wholesale orders totaling over $1500. For more information, please email us at AR@newstarfoodservice.com and one of our Customer Solutions Specialists will be happy to assist you!

PRIVACY POLICY

Please visit our Privacy Policy page to view our complete policy details, including specific information we collect, how it is used, and how to request to have your data deleted.